Privacy Policy

1. Who We Are

WedneXo is a wedding discovery, directory and lead-generation platform operated by Pranav TechLabs ("WedneXo", "we", "us" or "our").

WedneXo connects individuals and couples planning weddings with wedding-related businesses and professionals ("Vendors").

For purposes of applicable data protection laws, the entity that determines the purposes and means of processing personal data may be considered the relevant data fiduciary or equivalent responsible entity, as applicable to the particular processing activity.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the WedneXo website, registration forms, Vendor profiles, enquiry forms, communications, account features and other WedneXo services that link to this Privacy Policy.

This policy does not govern third-party websites, applications or services that may be linked from WedneXo. Such services have their own privacy policies.

3. Information We Collect

The information we collect depends on how you use WedneXo. We aim to collect information that is reasonably necessary for operating, securing and improving the platform.

3.1 Information Provided by Couples and Users

• Name
• Email address
• Mobile number
• City or location
• Wedding date or approximate wedding period
• Wedding requirements and preferences
• Estimated budget where voluntarily provided
• Enquiry and quotation requests
• Messages or information voluntarily submitted to Vendors
• Reviews, ratings, photographs or other submitted content

3.2 Information Provided by Vendors

• Vendor or business name
• Owner or authorised representative information
• Business email and phone number
• Business address and service locations
• Business category and services
• Pricing and package information
• Portfolio photographs and videos
• Website and social media information
• Customer reviews and business-related information
• PAN, GST or other business information where applicable
• KYC or verification documents where required

3.3 Automatically Collected Information

• IP address
• Browser type and version
• Device type and operating system
• Approximate location derived from technical information where applicable
• Pages viewed and interactions with the platform
• Login and session information
• Error logs and diagnostic information
• Security and fraud-prevention signals

4. Vendor KYC and Verification Information

Certain Vendors may be required to complete identity, business or KYC verification before their profile or particular platform features are activated.

KYC information may include identity documents, business documents, contact information, tax information or other information reasonably required for verification.

A Vendor's verification status does not constitute a guarantee, certification or endorsement of the Vendor's services.

5. How We Use Personal Information

We may use personal information for purposes including:

• Creating and managing user accounts.
• Providing WedneXo's directory and discovery services.
• Connecting Couples with relevant Vendors.
• Processing enquiries and quotation requests.
• Sending enquiry and account notifications.
• Vendor verification and KYC checks.
• Preventing fraud, spam and abuse.
• Maintaining platform security.
• Improving website functionality and user experience.
• Understanding platform usage and performance.
• Responding to support and privacy requests.
• Maintaining business and technical records.
• Complying with applicable legal obligations.
• Protecting the rights, safety and security of WedneXo and its users.

6. Lead Generation and Sharing Information with Vendors

A core function of WedneXo is to help Couples discover and contact wedding Vendors.

When a Couple intentionally submits an enquiry, quotation request or contact request to a Vendor, information reasonably necessary to respond to that enquiry may be shared with the relevant Vendor.

This may include:

• Name
• Mobile number
• Email address
• Wedding date or approximate date
• City or location
• Wedding requirements
• Budget or other information voluntarily submitted in the enquiry

Once information is shared with a Vendor, the Vendor may process that information according to its own privacy practices and legal obligations. Users should review the Vendor's privacy practices where applicable.

7. Public Vendor Profiles

Vendors may voluntarily provide information intended for public display.

Public Vendor profile information may include:

• Business name
• Business category
• Service locations
• Business contact information where enabled
• Portfolio images and videos
• Business description
• Pricing or package information
• Website and social media links
• Ratings and reviews

Vendors should not submit confidential personal information, passwords, identity documents or other sensitive information for public display.

8. Reviews, Ratings and User-Generated Content

Users and Vendors may submit reviews, ratings, photographs, videos, comments, descriptions or other content.

By submitting such content, you confirm that you have the necessary rights and permissions to submit it and that the content does not unlawfully infringe another person's rights.

WedneXo may display, moderate, restrict, remove or preserve such content in accordance with its Terms of Service, Community Guidelines and applicable law.

9. Cookies and Similar Technologies

WedneXo may use cookies, local storage, session technologies and similar technologies to operate the website and maintain user sessions.

Depending on the implementation, these technologies may be used for:

• Authentication and login sessions.
• Security and fraud prevention.
• Remembering preferences.
• Website performance.
• Analytics and usage measurement.
• Improving user experience.

Where required by applicable law, WedneXo will provide appropriate controls or notices for non-essential cookies and similar technologies.

10. Sharing Personal Information with Service Providers

WedneXo may use trusted service providers to operate and secure the platform.

Depending on the services actually used by WedneXo, these may include:

• Web hosting and cloud infrastructure providers.
• Email and transactional messaging providers.
• SMS or OTP providers.
• WhatsApp or communication service providers.
• Analytics and performance providers.
• Security and fraud-prevention providers.
• Payment processors where applicable.
• KYC or verification providers where applicable.
• Technical maintenance and development providers.

Such providers may process information only to the extent necessary to provide their contracted services or otherwise as permitted by applicable law.

11. Legal and Regulatory Disclosure

WedneXo may disclose or preserve personal information where reasonably necessary to:

• Comply with applicable law or lawful governmental requests.
• Respond to legal proceedings or valid legal processes.
• Investigate fraud, abuse or security incidents.
• Protect users, Vendors, WedneXo or third parties.
• Enforce our Terms of Service or other policies.

12. Payment Information

Where WedneXo offers paid subscriptions, advertisements, featured listings or other paid services, payment information may be processed by third-party payment service providers.

Unless expressly stated otherwise, WedneXo does not intend to store complete payment card information on its own servers.

Payment providers may process payment information according to their own terms and privacy policies.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account operation, security, fraud prevention, dispute resolution, legal compliance and legitimate business record keeping.

Different categories of information may have different retention periods. Information may also be retained where required or permitted by applicable law.

14. Account Deletion and Data Erasure

Users may request account deletion through available account controls or by contacting WedneXo.

Following a valid deletion request, WedneXo will take reasonable steps to delete or anonymise personal information that is no longer required, subject to applicable legal, security, fraud-prevention, accounting, dispute-resolution or other lawful retention requirements.

15. Your Privacy Rights

Subject to applicable law and the applicable implementation requirements, individuals may have rights relating to their personal information, including rights to:

• Request information about processing of their personal data.
• Request correction or updating of inaccurate information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Raise privacy-related grievances.
• Exercise other rights available under applicable law.

Requests can be submitted using the contact details provided at the end of this Privacy Policy.

16. Withdrawal of Consent

Where WedneXo processes personal information on the basis of consent, you may withdraw that consent through available mechanisms or by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal and may not affect processing that is permitted or required on another lawful basis.

Withdrawal of consent may also affect our ability to provide particular features or services that depend on that information.

17. Marketing Communications

WedneXo may send transactional communications necessary for account operation, security, enquiries and platform services.

Promotional communications may be sent where permitted by applicable law and based on appropriate permissions or other lawful grounds.

Users may opt out of promotional communications using the unsubscribe mechanism or by contacting WedneXo.

18. Data Security

WedneXo uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Depending on the system implementation, security measures may include:

• HTTPS/TLS encrypted data transmission.
• Secure password hashing rather than storing passwords in plain text.
• Authentication and session controls.
• Access restrictions for administrative systems.
• Security monitoring and logging.
• Backup and recovery mechanisms.
• Fraud and abuse prevention measures.
• Reasonable technical safeguards for stored information.

No internet transmission or storage system can be guaranteed to be completely secure. Users should also protect their account credentials and avoid sharing passwords or OTPs.

19. Security Incidents and Data Breaches

If WedneXo becomes aware of a security incident involving personal information, we may take appropriate steps to investigate, contain, mitigate and remediate the incident.

Where notification is required under applicable law, WedneXo will provide notifications to relevant authorities and/or affected individuals in the manner and within the timelines required by applicable law.

20. Children's Personal Data

WedneXo is primarily intended for adults and persons legally permitted to use the platform for its intended purposes.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law and appropriate parental or lawful guardian requirements.

If you believe that a child has provided personal information to WedneXo inappropriately, please contact us so that we can review the matter and take appropriate action.

21. International Processing and Data Transfers

Depending on the hosting infrastructure and third-party service providers used by WedneXo, personal information may be processed or stored in locations outside India.

Where such processing or transfer occurs, WedneXo will take reasonable steps and follow applicable legal requirements relating to such processing or transfer.

22. Third-Party Websites and Services

WedneXo may contain links to third-party websites, social media profiles, maps, payment services, communication platforms or other external services.

We do not control the privacy practices of third parties. Users should review the privacy policies of those services before providing personal information to them.

23. Business Transfers

If WedneXo or substantially all of its assets are involved in a merger, acquisition, restructuring, sale or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data practices.

The updated policy will be published on this page with a revised effective date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

25. Grievance Redressal

If you have a concern regarding the processing of your personal information, you may contact us first so that we can review and address the concern.

Where a separate Grievance Officer is required to be designated under applicable law, the relevant name, designation and contact information will be published through the appropriate WedneXo channel.

26. Contact Us

For privacy questions, data access or correction requests, account deletion requests, consent-related requests, security concerns or other privacy matters, please contact:

WedneXo / Pranav TechLabs

info@wednexo.com

info@wednexo.com

Jodhpur, Rajasthan, India